Empty Leg Booking Terms

1.Our role

Jetstore Aviation Sàrl (“Jetstore”) is an air charter broker and intermediary. Jetstore is not an air carrier, does not operate flights, and does not own, charter or control any aircraft. All flights are operated by independent third-party operators holding a valid Air Operator Certificate (the “Operator”).

2.The Operator is the carrier

The flight is operated solely by the Operator under its own Air Operator Certificate and conditions of carriage. The Operator is solely responsible for all operational matters — airworthiness, maintenance, crew, safety, operational control, and any delay, diversion, schedule change or cancellation. The Operator’s terms govern the carriage and prevail on operational matters.

3.Empty legs are not guaranteed

An empty leg is a repositioning flight that depends on an underlying flight. It may be changed, re-timed, re-routed, operated by a different aircraft or operator, or cancelled at any time before departure by the Operator for operational reasons. Jetstore does not guarantee the availability, timing or performance of any empty leg.

4.Seat bookings on shared flights

On flights where Jetstore opens individual seats, your booking covers your seat (or seats) only, not the aircraft. The flight is conditional: it takes place only if it is confirmed before departure, once the seats reserved reach the number set for that flight (the whole cabin unless stated otherwise) or once the Operator confirms it.

Jetstore gives no guarantee, express or implied, that a shared flight will fill. We do not commit to a minimum number of travellers, to finding other passengers, or to operating the flight if seats remain unsold. Reserving a seat is not a guarantee that the flight will depart.

Your card is authorised, not charged, at the time of booking. If the flight is not confirmed at least 36 hours before the scheduled departure, all authorisations are released automatically and no one is charged. A released authorisation may take several business days to clear from your statement, depending on your card issuer — the funds were never debited.

If you reserve seats from your Jetstore Network account more than six days before departure, your card is saved, not authorised, and the price of your seats is fixed when you reserve. By reserving, you authorise Jetstore to place an authorisation for that amount on the saved card six days before departure, or as soon as the flight is confirmed if it is confirmed earlier, and to charge it only once the flight is confirmed. From then on the paragraph above applies. If the authorisation fails, you have 24 hours to confirm a card; otherwise your reservation is released and nothing is charged. As for any seat, you may cancel at no cost until the flight is confirmed.

Once the flight is confirmed, every authorisation is captured and the booking becomes subject to the cancellation terms in section 6.

Shared flights carry passengers who are not part of your party. Jetstore does not disclose the identity of other passengers and is not responsible for their conduct.

5.Booking and payment

A booking is confirmed only once Jetstore has confirmed operator availability and the payment is captured. Until then your card may be authorised but not charged. Prices are in the currency shown and include Jetstore’s brokerage commission.

6.Cancellation and changes

By the Operator: if the flight is cancelled or materially changed and no acceptable alternative is provided, you are refunded the amount paid for the flight. This is your sole remedy.

Before the Operator confirms: until the Operator has confirmed the flight, your card is only authorised, not charged. You may cancel at no cost, and the authorisation is released.

By you, once the Operator has confirmed: a cancellation fee applies, as a share of the price of the flight, according to when we receive your request before the scheduled departure: 25% more than 10 days before; 50% between 10 and 7 days; 75% between 7 days and 96 hours; 100% less than 96 hours before.

The fee is the only amount retained. It applies in the same proportion to the Operator’s price and to Jetstore’s commission, and the rest of the amount paid is refunded. Cancellations are requested in writing to Jetstore, and the fee is set by the date we receive the request.

No-show: treated as a cancellation less than 96 hours before departure, with no refund.

7.Limitation of liability

Jetstore is responsible only for arranging and facilitating the booking with reasonable care. Jetstore is not liable for the Operator’s acts or omissions, for any operational event (delay, diversion, cancellation, safety, baggage, etc.), or for any indirect or consequential loss. To the extent permitted by law, Jetstore’s total liability is limited to the brokerage commission it received for the booking. Nothing in these terms excludes liability that cannot be excluded under Swiss law.

8.Passenger information

You authorise Jetstore to share the passenger details you provide (including identity and travel-document data) with the Operator and the relevant authorities for the purpose of operating the flight.

9.Your responsibilities

You are responsible for the accuracy of passenger details, valid travel documents, timely arrival, and compliance with the Operator’s and authorities’ requirements. You are liable for damage or penalties caused by passengers.

10.Insurance

The Operator carries the passenger and third-party liability insurance required for the flight. Jetstore is not an insurer.

11.Sanctions and compliance

Jetstore may decline or unwind a booking to comply with sanctions, anti-money-laundering or know-your-customer obligations.

12.Use of the website and its data

jetstore.aero, the Jetstore connector and what they show (the text, photographs, design, software and flight listings) belong to Jetstore or to those who licensed them to it, and are protected by Swiss law, in particular the Copyright Act and the Act against Unfair Competition. This section applies to anyone who uses them, whether or not they book.

You may consult them, and use the connector through an AI assistant, for your own travel or for the clients you book for. Search engines and AI assistants may read and index the public pages as robots.txt allows.

Without Jetstore’s written consent, no one may copy, extract or reuse the listings or the content systematically, by robots, scrapers or any automated means other than the connector as offered; build a competing service, list or database from them; or work around the limits the site sets.

Jetstore may block any access that breaks this section and keeps all its rights, including to claim damages.

13.Governing law

These terms are governed by Swiss law. The courts of Geneva have jurisdiction, subject to any mandatory consumer protections.

14.Data protection

Jetstore Aviation complies with the Swiss Federal Act on Data Protection and, where it applies, with the EU General Data Protection Regulation. What we collect, why, who receives it and the rights you hold over it are set out in our Privacy Policy at jetstore.aero/privacy.

15.Acceptance

The version of these terms accepted at the time of booking applies to that booking.