Privacy Policy

1.Who we are

Jetstore Aviation Sàrl, Geneva, Switzerland, is the controller of the personal data described here. Write to contact@jetstore.aero with any question about this policy, or to exercise the rights set out below.

2.What we collect

From an enquiry: your name, email address and telephone number, and the details of the trip you describe — route, dates, number of passengers, whether an animal travels with you, and anything you write in the message.

From an enquiry made through an AI assistant (Claude or ChatGPT, with the Jetstore connector): the same details as an enquiry on the site, and nothing more. What you type there is also processed by your assistant’s provider, under its own terms. We never ask for a passport, a date of birth or any travel document through an assistant.

From a booking: the passenger manifest required before any private flight may depart, which is full name, date of birth, passport number and expiry date for every person boarding. Where an animal travels, its health and vaccination documents.

From a payment: nothing sensitive. Card details are entered directly with our payment processor and never reach us.

From the website: the pages you view and where you arrived from, including the click identifier Google adds to an advertisement link.

From WhatsApp: when you write to our number, +41 79 825 0737, the messages you send and the replies we send reach our customer system through Meta’s WhatsApp Business Platform, with your WhatsApp name, your phone number and the names saved in our WhatsApp contacts. Connecting the number to our customer system copies up to six months of earlier conversations, once. All of it is kept next to your enquiry.

3.Why we collect it, and on what basis

To answer your enquiry and arrange the flight you asked for. That is the performance of a contract with you, or steps taken at your request before entering one.

To meet a legal requirement. A passenger manifest is not optional: civil aviation rules oblige the operating carrier to hold one before departure, and we pass it on for that purpose alone.

To understand how the site performs. That is our legitimate interest in knowing which pages and which advertising bring real enquiries rather than traffic, and it follows the choice you make in the cookie banner: without your agreement no measuring or advertising cookie is set, and Google receives only signals without a cookie or any identifier.

To tell you about flights you asked to hear about. That is your consent, and you can withdraw it from any message we send.

To answer the messages you send us on WhatsApp. That is the same basis as an enquiry: answering you and arranging the flight you ask about.

To answer you on Telegram, through our assistant @jetstorbot. It searches the flights on sale for the trip you describe and, when you ask for a price, sends your request to our team as an enquiry on the site would. To understand a request written in your own words, the text of your message, and only the text, never your name or your Telegram account, is read by Claude (Anthropic); the assistant itself decides nothing about you, and a person handles every request. Route alerts you ask for are kept until you remove them, and /stop deletes them with the conversation.

To prepare our replies. An AI assistant (Claude, made by Anthropic) reads the emails you send to contact@jetstore.aero, charter@jetstore.aero and empty-legs@jetstore.aero and the messages you send on WhatsApp, and drafts a suggested reply. A person at Jetstore reads every draft and decides what is sent. Nothing is sent automatically, and no decision about you is made by automated means.

4.Who receives it

The air operator flying you, and any intermediary through which we source the aircraft. Without the manifest they cannot carry you.

The ground handling agents at departure and arrival, where they need to expect you.

Public authorities, where the law of a country on your route requires it.

The providers that process data on our behalf: Infomaniak Network SA, in Switzerland, which hosts the website, the customer system and our email; Anthropic, in the United States, for the draft replies and the Telegram assistant described above; and Stripe, our payment processor.

WhatsApp is run by Meta. What you send through WhatsApp is also handled by Meta, under WhatsApp’s own terms.

Telegram is run by Telegram Messenger. What you send to our assistant is also handled by Telegram, under its own terms.

We do not sell personal data, and we do not share it for anyone else’s marketing.

5.Where it goes

Private aviation is international by nature. The operator, the handling agents or the authorities on your route may sit outside Switzerland and the European Economic Area. We pass on only what a given flight requires, to the parties that flight requires.

The draft replies mean that the text of your emails and WhatsApp messages is processed in the United States. What you send on WhatsApp may also be processed by Meta outside Switzerland and the European Economic Area.

6.How long we keep it

An enquiry that does not become a booking is kept while it may still be useful to you, then deleted. A booking is kept for the periods Swiss accounting and aviation record-keeping require. Manifest data is not kept beyond what those obligations demand.

WhatsApp messages follow the same rule as an enquiry. The customer system also keeps a technical log of the last 500 notifications received from Meta, overwritten as new ones arrive.

7.Your rights

You may ask for a copy of the data we hold about you, ask us to correct it, ask us to delete it, object to a particular use, ask us to restrict a use while a question is resolved, or ask for your data in a portable form. Write to contact@jetstore.aero and we will answer.

A request to delete your data also covers your WhatsApp messages, and you can make it on WhatsApp, at +41 79 825 0737, as well as at contact@jetstore.aero.

If our answer does not satisfy you, you may complain to the Swiss Federal Data Protection and Information Commissioner, or, if you are in the European Economic Area or the United Kingdom, to your national supervisory authority.

8.Cookies and measurement

The banner shown on your first visit lets you accept or decline the cookies used for measurement and advertising. The site works either way. Declining limits nothing you can book, and you can change your mind at any time from the same banner.

9.Security

We keep the data to a minimum, we send it only to the parties a flight requires, and we protect our systems with reasonable technical measures. You should know that operational documents in aviation travel largely by email between broker, operator and handling agent, and that email is not an end-to-end encrypted channel.

10.Jetstore Network accounts and documents

If you open a Jetstore Network account, we keep your profile: your name, your contact details and the travellers you save (name and date of birth). Booking without an account remains possible and collects only what section 2 describes.

With the account we keep, once, how and when it was opened (on the website or in the app) and, when the link that brought you carried them, the campaign and the page you arrived on. They serve only to measure our own advertising, are never shared, and never include the site you came from.

You may upload passports, for yourself and for the travellers you save, and your animal’s documents. Each document is encrypted with its own key, itself protected by a master key kept apart from the database, in Google Cloud Key Management Service in Zurich, Switzerland: our servers may ask it to encrypt or decrypt, but never hold the master key. The secrets of two-step sign-in are protected the same way.

When you upload a passport, you type the surname and given names as printed on it, and its expiry date. The system compares them with the traveller’s name on the booking and checks that the passport is valid on the day of the flight. A passport that does not match, or has expired, is refused or holds the booking until it is put right. These details are sealed with the passport, under the same encryption, and no one at Jetstore sees them. The operator sees the booked name beside each passport and checks it at boarding.

No one at Jetstore can read a passport: no screen and no export shows it. Only you see your documents again, and you can delete them at any time. Deleting a saved traveller deletes their passport.

They leave only automatically, for a booking that is paid and complete: the operator of that flight receives a link to that booking’s documents, for its passenger manifest. The link expires two days after departure, and no copy is sent to Jetstore. Two days after the flight, the documents used for that booking are destroyed, unless a booking still to fly needs them; you upload them again for your next flight. A document you uploaded that has not been used for a flight stays in your account until you delete it or close your account.

If you open an owner’s account to acquire an aircraft or a share in one, we ask, before any transfer, for a proof of identity (passport or identity card) and a proof of the source of the funds (a bank statement, a deed of sale or an accountant’s letter, for example). They are kept in the same encrypted vault. Only Max, Jetstore’s founder, reads them, through a link valid for seven days, to check them. You can replace or delete them until they are approved; once approved, they are kept for as long as the purchase and the legal obligations attached to it require.

Every access is recorded (upload, viewing, deletion, sending, and the operator’s download), without the content of the document or its file name.

Our customer system never holds a passport or any of these documents.

11.Children

We do not seek data about children. A manifest may include a minor travelling with their family; that data is given to us by the adult making the booking and is used only to allow the flight to depart.

12.Changes

If this policy changes, the date above changes with it. A change that materially affects you will be told to you directly rather than left on a page.