Q&A
Everything about empty legs.
What exactly is an empty leg?
A repositioning flight. A jet has dropped off its passengers and must fly back to base, or to its next pickup, with nobody on board. Operators would rather sell that flight than fly it empty, which is why it goes for a fraction of a normal charter.
Why is it up to 75% cheaper?
Because the aircraft flies whether you are on it or not. The operator recovers part of an unavoidable cost, and you fly the same jet, same crew, same private terminal: nothing about the service is reduced.
When is my card actually charged?
Never at booking. Your card is only authorised: a hold, like a hotel deposit. Only once your flight is confirmed is the amount captured. If the leg is no longer available, the hold is released and you pay nothing.
How will I know my flight is confirmed?
You receive an email the moment your reservation is placed, and another the moment it is confirmed. Bookings come with a reference you can use to follow your flight online at any time.
Where do I board? What should I bring?
Private flights leave from the FBO: the private terminal. Arrive 15 to 20 minutes before departure with a passport or ID for each passenger. No queues, no security lines: you walk from the lounge to the aircraft.
Can an empty leg change or be cancelled?
It can: the flight exists because of the originating trip, so timings occasionally shift. That is exactly why we never charge before confirmation. If a leg moves or cancels before you are confirmed, your hold is released; if you were already confirmed, our team rebooks or refunds you personally.
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